PANDORA MEDIA
www.pandoramedia.in
Effective Date: May 16, 2025 | Last Updated: May 16, 2025
1. Introduction
Welcome to Pandora Media ("we", "our", or "us"). We are an integrated strategy, creative, and media agency based in Noida, India, operating through our website https://pandoramedia.in/ (the "Website").
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Website, submit inquiry forms, interact with our advertisements on Meta platforms (Facebook and Instagram), or engage with our services.
By using our Website or submitting your information through any of our lead forms including Meta Lead Ads you agree to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
When you fill out a contact form, lead form, or inquiry — including through Meta Lead Ads — we may collect:
• Full name
• Email address
• Phone number
• Company or brand name
• Business size or industry (if provided)
• Any messages or details you share with us
2.2 Information Collected Automatically
When you visit our Website, we automatically collect certain technical information, including:
• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages viewed and time spent on the Website
• Referring URLs (how you arrived at our site)
• Cookie data and similar tracking technologies
2.3 Information from Meta Platforms
If you interact with our advertisements on Facebook or Instagram (Meta Lead Ads), Meta may share with us the information you submit through those lead forms. This data is governed by both this Privacy Policy and Meta's own Data Policy. We receive this data directly from Meta and use it solely to respond to your inquiry and provide our services.
3. How We Use Your Information
We use the information we collect for the following purposes:
• To respond to your inquiries and follow up on leads submitted through our Website or Meta Lead Ads
• To provide, manage, and improve our marketing, creative, and media services
• To send you relevant communications about our offerings (where you have consented or where we have a legitimate interest)
• To personalise your experience on our Website
• To analyse Website traffic and improve our content and user experience
• To run and optimise our advertising campaigns on Meta and other platforms
• To comply with legal obligations and resolve disputes
• To protect against fraud, spam, or misuse of our services
4. Legal Basis for Processing (GDPR / Indian IT Act)
We process your personal data on the following legal grounds:
• Consent: Where you have explicitly submitted your information through a form or opted in to communications.
• Legitimate Interests: To manage our business operations, respond to inquiries, and improve our services, where these interests are not overridden by your rights.
• Contractual Necessity: Where processing is required to fulfil a service agreement with you.
• Legal Compliance: Where we are required by law to process or retain your data.
5. Sharing of Your Information
We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:
5.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our Website, managing our CRM, sending emails, or running advertising campaigns. These providers are contractually obligated to keep your data secure and use it only as instructed.
5.2 Meta Platforms
When you submit a Meta Lead Ad form, your data is initially collected by Meta before being shared with us. Meta's handling of your data is subject to Meta's Privacy Policy (https://www.facebook.com/privacy/policy/). We use Meta's Lead Ads to connect with potential clients, and we process the received data in accordance with this Privacy Policy.
5.3 Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental authority, or to protect the rights, property, or safety of Pandora Media, our clients, or others.
5.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to the same privacy protections.
6. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our content. These include:
• Essential Cookies: Required for the Website to function properly.
• Analytics Cookies: Help us understand traffic patterns and improve our Website (e.g., Google Analytics).
• Marketing / Advertising Cookies: Used to track the effectiveness of our Meta ad campaigns and retarget visitors.
You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website. By continuing to use our Website without changing your cookie settings, you consent to our use of cookies.
7. Meta Pixel and Ad Tracking
We use the Meta Pixel on our Website to measure the performance of our advertising campaigns on Facebook and Instagram. The Meta Pixel may:
• Track actions you take on our Website (such as page visits or form submissions)
• Allow us to show you relevant ads on Meta platforms
• Help us build custom audiences for advertising purposes
Data collected through the Meta Pixel is governed by Meta's Data Policy. You can opt out of Meta's data collection by visiting your Facebook ad preferences or using the Digital Advertising Alliance opt-out tool.
8. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Specifically:
• Lead and inquiry data is retained for up to 3 years from the date of collection, unless you request deletion earlier.
• Website analytics data may be retained for up to 26 months.
• Data processed under a service contract is retained for the duration of the contract and up to 5 years thereafter for legal compliance.
9. Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), restricted access controls, and regular security reviews.
However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
10. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Request your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at the details provided in Section 13 below. We will respond to your request within 30 days.
11. Third-Party Links
Our Website may contain links to third-party websites, including our social media profiles on Instagram and LinkedIn. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies independently.
12. Children's Privacy
Our Website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete that information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Pandora Media
• Address: Purvanchal Royal Park, Sector-137, Noida - 201304, India
• Email: pandoramedia.company@gmail.com
• Phone: +91 92664 48170
• Website: https://pandoramedia.in/
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this document. We encourage you to review this page periodically.
Your continued use of our Website or services after any changes constitutes your acceptance of the updated Privacy Policy.
© 2025 Pandora Media. All Rights Reserved.
This document constitutes the official Privacy Policy of Pandora Media.
